FREQUENTLY ASKED QUESTIONS

***None of our products are treated with flame retardant chemicals.  We meet the fire standards through our manufacturing process as well as the materials we use.  Our fleece is made from the highest grade of 100% polyester, and being a microfiber it is naturally flame resistant.  Our cotton pajamas meet the fire safety standards because of their snug fit and therefore do not require additional fabric treatment.

At this time our sales are online only as we do not have store fronts.  Our warehouses are not set up for sales and do not operate as store fronts.  Drop ins are not permitted.

Yes!  We welcome and appreciate all sorts of feedback, suggestions, and ideas! Please send your thoughts to:  feedback@footedpajamas.com

All of our pj’s do have sticky feet. From our smallest infant sizes (0-3months) to our adult sizes (Double Extra Large) have sticky feet.  The soles are made from the same fabric as the rest of the garment with added rubber grippies for traction.

Our sticky feet act as grippers and are made up of several small Footed Pajamas logos(two bare feet) stuck to the sole of the foot.  They are meant to reduce the chance of slipping and add more control to how one can move about in Footies.

Click the "My Account" link at the top right hand side of our site to check your orders status.

To cancel or edit an order just contact us via email, chat or by calling 1.888.695.2664 and one of our customer service reps will gladly assist you.  Please note that once an order has begun the packing process or has shipped, the order is no longer editable.

Click the "My Account" link at the top right hand side of our site to track your order.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "Login" link at the top right side of our site.
2) Click the "Sign up" link beside "New Customer?".
3) Enter your information.
4) Click the SIGN UP button! 

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Contact Us

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Please contact us if you find the matching product at a cheaper price. We will beat it!

Yes!  Simply enter in the information/address when checking out.

UPS: Ground, 2nd Day and Overnight.
USPS: APO and PO Box
UPS International

Footed Pajamas Co. ships to the following Countries!

Australia

Austria

Belarus

Belgium

Canada

Cyprus

Denmark

Finland

France

Germany

Gibraltar

Greece

Greenland

Guernsey

Hungary

Iceland

Ireland

Isle Of Man

Italy

Luxembourg

Macedonia

Malta

Mayotte

Netherlands

New Zealand

Norway

Poland

Spain

Sweden

Switzerland

United Kingdom

United States

Vatican City State

Please create an account by clicking the " My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Please read below and fill out the RMA form located here: Returns Form

Please note: if returning an item which is too big, ensure that the person it was purchased for has PHYSICALLY TRIED IT ON.  Holding a onesie up, or lying it flat is not adequate and the garment must be tried on to get an accurate idea of how it fits.  One piece pj's create an illusion of excessive size due to the visual effect of so much material as well as the attached feet appearing to add length. 

If an item has been tried on, and found to be too big, please see the sizing chart http://www.footedpajamas.com/Shop-By-Size-s/148.htm to ensure that it is not the best fit for the individual in question.  Footed Pajamas sizes are meant to fit a weight and height RANGE and will have a different fit based on where the individual lies on the spectrum.  One should be able to comfortably lift their arms above their head as well as curl up into a ball while wearing Footed Pajamas. 

Before returning/exchanging please consider simple alterations which are less expensive than additional shipping costs.  Having a seamstress detach, and reattach the feet after taking some length off, often results in the ideal fit since exchanging for a size down is often under the individual's range and will result in a garment being too small, tight and restrictive.

To return merchandise, an RMA form must be submitted within 21 days of receiving your order: RMA Form .  After receiving an RA(Return Authorization) response from us, the return must be postmarked (on its way back to us) within 14 days. Please note all returns must be in brand new condition (unworn with tags still attached, unsoiled, unused, unwashed, free of pet hair, and in original packaging). Customers are responsible for return shipping fees/insurance as we are not liable for any packages in transit back to us. We do not provide refunds/credits for shipping/handling charges.

Items returned without RA, postmarked after 14 days of RA, or not in original condition (tags removed, soiled, laden with pet hair, ripped, used, washed, or any other damages) will not be refunded and will be returned to the customer at customer's expense.  If payment is not received for re-delivery charges within 14 days of our request, Footed Pajamas will discard the garment(s) and all chances for reclaiming the damaged, or expired/unauthorized returned garment(s) will be forfeited.  We are not responsible for shrinkage or bleeding as a result of washing your item(s).  Please allow up to 30 days for refunds to be processed from the time the return is received.

There is a processing time of 24-48 hours (excluding weekends) before an order is shipped out.  Delivery/Shipping is a 3-5 business day service within the U.S.  Overnight deliveries are the exception – where processing takes up to 24 hours but is usually much quicker and ships out on the same day if the order is placed on a weekday before 11:00am PT.  Once your order has shipped, we will notify you and provide tracking details via email.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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Click the "My Account" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be Authorized and Charged at the time of sale.

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, then please follwo the instructions that was attached to the certificate.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Please click here for our company contact information:  Contact Us