Our Policies - Contact us with any questions
Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to firstname.lastname@example.org
Before ordering please be aware that UPS does not transport packages over the weekend. This means that you should not count Saturday and Sunday as delivery days. For example, a UPS 2nd Day Air package ordered by 2pm EST on Thursday, assuming it's in stock, will ship Thursday and be delivered on Monday NOT on Saturday. Likewise, a Next Day Air shipment ordered on Friday by 2pm EST will be delivered on Monday NOT Saturday.Shipping Info Within The United States
Merchandise will ship via UPS. You must use a valid street address for the shipping address. Deliveries to a P.O. Box (Post Office Box) are made using USPS. Deliveries commonly take between 2-4 business days (Saturday and Sunday excluded) plus 24-48hrs of order processing time within the U.S. to reach their destination. U.S. Express shipping rates start at $9.99 for single items and increase with the number of items purchased (items in your shopping cart). Most shipments are processed within 24 hours of your order being placed. Many orders are fulfilled the same day, weekends and holidays are not included. Overnight orders must be placed before 11:00am PST in order to receive the next day.International Shipping Information
We are currently NOT shipping to international locations. This may change in the near future so please check back with us periodically! APO/FPO Shipping
We honor our regular USPS Express rates for all APO/FPO shipments for standard size orders (1-3 items). All larger orders or orders that contain several gift boxes will be assessed a minimum surcharge of $6.00 to cover the additional costs. For APO/FPO orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.Return/Refund & Exchange Policy
Please fill out the RMA form located here: RMA FormPlease note: if returning an item which is too big,
ENSURE that the person it was purchased for has PHYSICALLY TRIED IT ON
. Holding a One Piece up, or lying it flat is not adequate and the garment MUST
be tried on to get an accurate idea of how it fits. One piece pj's create an illusion of excessive size due to the visual effect of so much material as well as the attached feet appearing to add length.
If after trying the item on and concluding it is too big, please see the sizing chart http://www.footedpajamas.com/Shop-By-Size-s/148.htm to ensure that it is not the best fit for the individual in question. Footed Pajamas are meant to fit a RANGE of weight and height and will have a different fit based on where the individual lies on the spectrum. One should be able to comfortably lift their arms above their head as well as curl up into a ball while wearing Footed Pajamas.
Before returning/exchanging please consider simple alterations
which are less expensive than restocking fees and shipping costs. Having a seamstress detach, and reattach the feet after taking some length off, often results in the ideal fit since exchanging for a size down is often under the individual's range and will result in a garment being too small, tight and restrictive.
In the event that you need to return merchandise, this must be done within 30 days of receiving your order. Please fill out the RMA form here
. After submitting the RMA form correctly, you will be redirected to a page with the next and final set of instructions to complete the return process. Customers are responsible for return shipping fees/insurance as we are not liable for any packages in transit back to us. We do not provide refunds/credits for shipping/handling charges.
be returned in its original condition (unworn, unused, unwashed, in original packaging and folded neatly
) and with a copy of the invoice or packing slip along with reason for return. Items returned without RA, past 30 days, or not in original condition (soiled, laden with pet hair, ripped, used, or any other damages
) will not be refunded and will be returned to the customer at customer's expense. Please allow up to 15 days for refunds to be processed from the time the return is received.Exchange Instructions
When wishing to exchange pj's for a different size or style, the customer must return the item(s) via the RMA instructions above and an appropriate refund will be applied within 30 days after receiving the return. The replacement item(s) can be re-ordered at any time via our website. This method speeds up and simplifies the exchange process, allowing the customer to have the replacement(s) shipped out promptly rather than having to wait several weeks for a standard, straight-exchange.PLEASE NOTE:
All Final Sale merchandise is Final Sale (NO RETURNS, NO EXCHANGES). Gift cards/certificates cannot be returned.
If you have any questions about our return policy, please contact us at email@example.com
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ll users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Click here for more details.Other Info
If you have any questions about the website, please contact us at firstname.lastname@example.org